Company Policies

Please read carefully — We reserve the right to change our policies and pricing at any time.

Applications to Soccer Routes do not guarantee class placement.

Upon purchase of class packages, you hereby agree to the following policies-

NO REFUNDS thereafter sign up (price varies per package). This includes SCHOOL CLASSES, PRIVATE LESSONS, PODS, LEAGUE and CAMPS. We do not offer full or partial refunds of any kind for any reason. Please ensure you are able to commit before enrolling.

Group and private lessons : Classes run in straight blocks from start date to finish, other than federal holidays. Coaches book out time to coach your children, and it is the sole responsibility of clients to attend the classes they have signed up for. We have a no missed class policy. We do not have make up classes. We encourage families to commit to the program as a way to instill a strong work ethic in their young player and reinforce our core value of persistance. This policy allows for us to deliver the highest quality coaching week after week. 

We understand you have vacations, life commitments, but to accommodate our families year round we use a fixed schedule. Please make sure to check the dates you can attend before signing up.

It is the duty of the client to keep their most current contact information on file with the Soccer Routes office. Please make sure you inform us of all changes so we can stay in touch.

Registration and re-registration for open and private sessions must be done by the set deadlines by the company. Failure to comply will result in the player(s) not being able to play in the set period of play, and / or removal from said program.

In the event that you decide to withdraw your child from the program, you must notify the Soccer Routes office as soon as possible and are responsible for all charges as stated in the above section.

We have a zero tolerance policy for bullying. Player and parent behavior which does not meet the expected standards of Soccer Routes will receive one warning and then are subject to removal from the program without refund and/or will not be invited to renew their package. This includes any form of bullying, rudeness, physical or verbal harm to other Soccer Routes players or staff.

No refunds, makeup classes or credits issued for missed classes.

Soccer Routes will send (2) emails when notifying you to renew your participants sessions. If you do not renew your package promptly, you run the risk of losing your spot in the program.

Absolutely no toys or snacks out of their containers during class. Parents must stand back from the field and stay socially distanced, except for the Parent and Me class. Parents must remain at the location during their class/private lesson, do not drop off.

In the event of preexisting injuries or current illnesses that may interfere with classes or camp please speak directly to the coach or via our office to notify of any special needs or medical directives before the start of class. We will do our absolute best to accommodate.

Children who wear glasses must use shatterproof eyewear at all times. Children MUST wear sneakers / cleats or they will not be allowed to participate in class. Shorts are recommended. Shin guards strongly recommended for ages 6 and up, required for Academy.

Soccer Routes is not responsible for your personal belongings. We do not have a lost and found.

Uniforms are required. You will receive your uniform on your first day of class. Extra uniform shirts are available ($25 each). Academy players must wear the black Academy uniform.

All administrative questions must be referred to the office, not to the coaches. Your questions or comments are always welcome. Feel free to contact us via e-mail- info@soccerroutes.com

Payment will be made to the office only. No payments will be made to coaches directly with the exception of the Owner.

In the event of extreme weather, act of God or any other reason beyond the control of Soccer Routes that classes cannot run for longer than one weekend, class credits will be frozen or held until classes can resume. In the event of a single day closure, no credit will be issued. No refunds will be issued under any circumstance.

Our marketing deals, coupons and vouchers may change at any time, please confirm validity with the office before purchase.

Soccer Routes does not guarantee the same coaches for every class. We do our best to remain consistent but our staffing is at the discretion of the operations department and coaches cannot be guaranteed.

Soccer Routes locations are subject to change. Clients will be notified via email.

Please note- By enrolling in and attending Soccer Routes classes you grant permission for your childs photograph to be taken and used for our marketing unless otherwise stated in writing to the office.

User Agreement-

I certify that my child has no known medical or other conditions that could interfere with his/her participation in Soccer Routes sessions. It must be stated to us, and is the sole responsibility of the parent, nanny, caregiver or friend who brings the client to class.

I also understand and accept that the practice of soccer, both indoor and outdoor, involves certain risks of mental, emotional or physical injury.

Therefore, I, individually and on behalf of my child listed above, hereby release, discharge, and hold harmless Soccer Routes, Inc. and each of its respective parent, subsidiary, and affiliated companies, and each of their respective officers, directors, agents, representatives, employees, successors, assignees, and licensees (hereinafter, “the Released Parties”) from any and all claims, actions, damages, losses, liabilities, costs and expenses of any kind whatsoever, including but not limited to any claims of negligence, arising out of, resulting from, by reason of, or in connection with my child’s participation in any Soccer Routes program or activity.

I agree that I will not bring or be a party to any legal action or claim against the Released Parties, or any of them, based upon or arising out of my child’s participation in any Soccer Routes program or activity on any legal theory whatsoever (including without limitation personal injury, negligence, rights of privacy and publicity, or defamation).

I understand and agree that Soccer Routes has the right to terminate the enrollment of any child from Soccer Routes if it, in its sole discretion, determines that the continued attendance of the child in the program is not in the best interest of the child nor the program. I agree to supervise or designate a responsible adult to supervise my child prior to and immediately after his/her Soccer Routes activities.

I understand and agree that in case of an allergic reaction, I am solely responsible for attending to and treating my child.

I. 

Soccer Routes clients (parent of legal guardian) must ALL sign our waiver (registration)form before they can step onto a soccer routes designated area or field. No exceptions. 

I agree that I the parent/guardian/ family member or friend who chooses to use soccer routes equipment prior to, during or after class, is considered theft by soccer routes and soccer routes takes no legal responsibility for ANY potential injury both physical or mental to any member (family or friend) taking part. 

I agree that Soccer Routes equipment is only to be used by Soccer Routes staff and clients(children) who have been signed into class via our legal digital waiver. I agree that Soccer Routes staff are the only people who can break down and build, move or carry our fields equipment. 

I agree and understand that soccer routes does NOT guarantee a certain coach for your child or for your class and Soccer Routes reserves the right to allocate its staff. 

I agree that when my sessions reach an end that I must renew within a certain time window to be determined by Soccer Routes or I may miss the chance to be in the class the following week or designated time.  Class placement is not guaranteed until renewal payment is recieved.

Arbitration Clause:
Any disputes, claims, or controversies arising out of or related to Soccer Routes' services will be resolved through binding arbitration, following the rules of the American Arbitration Association (AAA) or another agreed arbitration body. The arbitration will occur in Los Angeles with each party sharing costs equally unless the arbitrator decides otherwise. Both parties waive the right to a jury trial or to participate in any class action. All arbitration proceedings will remain confidential. This agreement is governed by the laws of California, and if any part is found invalid, the rest remains effective. Clients may opt out by providing written notice within 30 days of agreeing to these terms/purchasing any package.

POACHING POLICY :

Poaching of players and coaches is considered a serious offense by Soccer Routes, and any club or individual found to have committed a poaching violation shall be subject to immediate removal from the program with no form of refund.

Any club, team, individual(s) which through its responsible officers, coaches, parents or representatives :

1. Has direct contact with a player or coach to promote their club, team, recreational team, or service and solicit the player’s participation will be considered a poaching violation. (Player contact includes, but is not limited to text messages, phone calls, emails, social media, and other written communication and/or in person conversations.)

2. Attempts at any time to induce a registered Soccer Routes player or coach (or their parent/guardian) to leave their current affiliation at any point will be considered a poaching violation.

3.Attempts to undermine, belittle, gaslight or suggest an alternative option in their own interest to their registered current program (Soccer Routes), at a Soccer Routes location or outside of the premises used. 

Any recommendation for any Soccer Routes player / family to attend training, tryouts of any other team or club soccer event / service by the individual would be inappropriate and considered an attempt to induce a player or coach to leave their present organization (Soccer Routes). 

SIDELINE POLICY EXTENSION :

Clients are not to discuss other families players progress or development with Soccer Routes staff / coaches. 

Parents / coaches at a Soccer Routes facility or session are forbidden for stealing, using Soccer Routes intellectual property / session plans for their own professional or monetary use. This includes all rec teams, training sessions, club teams and any other soccer companies. All sessions are part of licensed Soccer Routes copy-written intellectual private property and are subject to further action if breached.

Gossip in any form about the program, coaches or anyone with the organization is considered a breach of our terms and conditions.

Soccer Routes has a zero tolerance policy of any form of abuse towards any player, coach or member of staff. 

Here are types of behavior that are unacceptable towards staff: 

By entering Soccer Routes location(s) you agree to act according to these policies. Failure to do so will result in immediate removal from the program, no refund of any kind and you will be blacklisted. 

• Verbal Abuse: Using harsh, offensive, or demeaning language towards staff.

• Yelling or Shouting: Raising one’s voice in a hostile manner, creating an intimidating environment.

• Passive-Aggressiveness: Indirectly expressing anger through sarcasm, backhanded comments, or withholding cooperation.

• Personal Attacks: Criticizing staff members personally rather than focusing on behavior or job performance (e.g., insults, name-calling).

• Public Shaming: Calling out or reprimanding staff in front of others in a way that humiliates or belittles them.

• Intimidation or Threats: Using threatening language or gestures to scare or coerce staff into compliance.

• Stonewalling: Ignoring or refusing to engage with staff out of anger, cutting off communication.

• Blaming or Scapegoating: Unfairly blaming staff for problems without taking shared responsibility or acknowledging broader issues.

• Sarcastic Remarks: Using sarcasm as a way to belittle or mock staff.

• Physical Aggression: Any form of physical intimidation, such as slamming objects, invading personal space, or making aggressive gestures.

Respectful Communication:

• Polite and Professional Language: Clients should always use courteous language, even when addressing concerns or issues.

• Timely Responses: Clients should respond to communications promptly, especially when their input is needed for decision-making or scheduling.

• No Interruptions: Clients should refrain from interrupting or talking over staff during conversations or meetings.

• Clear and Direct Feedback: Clients should provide feedback in a constructive, respectful manner rather than resorting to criticism or passive-aggressive remarks.

• Class placement is 100% at the discretion of Soccer Routes.

• Player promotion is 100% at the discretion of Soccer Routes. 

Adherence to Policies:

• Following Procedures: Clients should adhere to the agreed upon company’s established policies, including cancellation, payment, and scheduling rules.

• Respecting Boundaries: Clients should respect business hours and avoid contacting staff outside of agreed-upon times unless it's an emergency.

• Personal phones : Please use the office line only. Refrain from contacting any staff on their personal phones.

• Client logistics and schedules : While we understand that families have busy schedules and may participate in multiple activities, please note that the logistics of your personal commitments, including involvement in other sports or programs, are not something we can accommodate. Our focus is on providing the best possible experience for our players within the structure and schedule of Soccer Routes.

Punctuality:

• Arriving on Time: Clients should arrive on time for all sessions, respecting everyone’s time.

• Timely Payments: Clients should honor payment deadlines and avoid late payments or excessive delays. Failure to reply to our emails are your sole responsibility and do not create an emergency on our part. 

Constructive Attitude:

• Problem-Solving Approach: Clients should approach issues with a solution-oriented mindset, rather than just focusing on complaints or demands.

• Respect for Staff Expertise: Clients should trust the professional expertise of staff and avoid micromanaging or second-guessing decisions unless justified.

Professional Boundaries:

• No Personal Favor Requests: Clients should avoid asking staff for favors unrelated to the services offered, ensuring interactions remain professional.

• No Harassment or Unwarranted Criticism: Harassment, bullying, or unfairly targeting staff is strictly prohibited.

• No payment should be made directly to any member of staff. 

• No personal contact information can be given to any member of staff. 

Understanding Limitations:

• Realistic Expectations: Clients should set realistic expectations for outcomes, understanding that results will take time or effort beyond a single session, season or multiple interactions across an unspecified amount of time. 

Physical, Verbal and Emotional Misconduct :

(a) The following definitions describe the prohibited conduct for this section:
Physical Misconduct - any interaction with another person that inflicts physical injury upon another person or reasonably threatens to cause physical injury to another person. Physical Misconduct does not include professionally accepted (in youth soccer) coaching methods of skill enhancement, physical conditioning, team building, appropriate discipline, inspiring motivation, or improved athlete performance.

1.   Verbal Misconduct - any objectively inappropriate use of language aimed at another person that a reasonable person would find degrading or threatening.

2.   Emotional Misconduct - any conduct that is objectively and reasonably deemed to have caused harm to another person's psychological or intellectual functioning, which may be exhibited by emotional damage such as severe anxiety, depression, withdrawal, or aggression. When an act qualifies as Emotional Misconduct is determined objectively, and not whether harm is intended or results from the behaviors. Emotional Misconduct includes, but is not limited to

•   Verbal Acts: any acts that involve repeated and excessive verbal assaults or attacks against someone personally in a manner that serves no productive training or motivational purpose.

•   Physical Acts: any acts that involve repeated and/or severe physically aggressive behaviors, including but not limited to, throwing sport equipment, water bottles or chairs at or in the presence of others, punching walls, windows or other objects. 

• Physical acts, such as but not limited to, spitting, pushing, hitting, punching, from one child / player to another in any form, regardless of players age.

• Verbal acts from one child / player to another, regardless of players age. 

•   Acts that Deny Attention or Support: any acts that involve ignoring or isolating a person for extended periods of time, including routinely or arbitrarily excluding an athlete from practice.

•   Criminal Conduct: Any act or conduct described as emotional abuse or misconduct under federal or state law (e.g. child abuse, child neglect) would be considered a type of impermissible Emotional Misconduct under this Policy.

•   Stalking: Stalking occurs when a person purposefully engages in a course of conduct directed at a specific person, and knows or should know, that the course of conduct would cause a reasonable person to i) fear for their safety, ii) fear for the safety of a third person, or (iii) experience substantial emotional distress. "Course of conduct" means at least two or more acts in which a person directly, indirectly, or through third parties, by any action, method, device, or means, follows, monitors, observes, surveils, threatens, or communicates to or about another person, or interferes with another person's property. "Substantial emotional distress" means significant mental suffering or anguish. Stalking also includes
  "cyber-stalking," wherein a person stalks another using electronic media, such as the internet, social media networks, blogs, cell phones, texts, or other similar devices or forms of contact.

• Clients accept in the form of a private lesson to stay within sight of their player at all times. 

Mandatory Reporting :

(a) Soccer Routes requires all representatives, members and participants to immediately report any violations or suspected violations of the Code of Conduct Policy during any sanctioned programs, events, activities and competitions to a Soccer Routes team member.

(b) Soccer Routes takes any and all reports of inappropriate behavior or suspicions of abuse seriously. Soccer Routes complies with all laws requiring a person to make a report to appropriate law enforcement agencies and requires all representatives, members and participants to either notify an official.

(d) Retaliation against individuals making good faith reports of misconduct is expressly prohibited.

Soccer Routes Coaches Feedback Policy

At Soccer Routes, we believe that constructive and honest feedback is essential for the development of our players. As part of our commitment to delivering high-quality coaching, providing feedback to families is a core component of our service. To ensure this process is effective and beneficial, we have established the following policies:

1. Honest and Constructive Feedback: Soccer Routes coaches will provide regular, truthful feedback based on each player’s technical, tactical, physical, and mental development. This feedback is intended to help players grow and reach their full potential. Families should expect candid assessments as part of our professional approach. This is not personal and is not a criticism of yourself, your player or your family. 

2. Open Communication: We encourage an open line of communication between our coaches and families. Parents and guardians are welcome to ask for clarification or further insight into their child's progress. However, all feedback provided by our coaches should be received in the spirit of development and improvement. Coaches decisions are final.

3. Respectful Interaction: We ask that all families approach feedback with a positive and receptive attitude. Coaches are professionals who are dedicated to helping each player succeed. Aggressive, confrontational, or disrespectful responses to feedback will not be tolerated and may result in a review of your child’s and families participation in our program. 

4. Partnership for Growth: Soccer Routes views the player’s development as a partnership between the coaching staff and families. By fostering an environment of mutual respect and understanding, we can work together to support the player’s long-term success both on and off the field.

5. Zero Tolerance for Aggression: Any form of aggressive behavior—whether verbal or physical—towards our coaches or staff will result in immediate action, which could include suspension or removal from the program. We maintain a safe and respectful environment for all participants.

By enrolling in Soccer Routes, families agree to these policies and acknowledge that feedback is a fundamental aspect of our coaching philosophy. Together, we aim to create a positive and supportive atmosphere for every player to thrive.

We appreciate your understanding and cooperation in respecting our program’s schedule and policies. 

All families agree to these and all policies upon joining and continuing in our program. This is applicable to all who step foot upon a Soccer Routes premises, field, location, class or interact with any member of staff. 

COVID 19 STATEMENT-

Covid - 19 Warning : We have taken enhanced health and safety measures—for you, our other Guests, and Players. Including but not limited to optional masks, hand sanitizer, and social distancing.

You must follow all posted instructions while visiting Soccer Routes classes / day camps / school programs, including wearing masks when required. It’s a team effort!

An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death.

According to the Centers for Disease Control and Prevention, senior citizens and Guests with underlying medical conditions are especially vulnerable. By attending Soccer Routes classes, like any business or setting presently, you voluntarily assume all risks related to exposure to COVID-19.